dultogel Platform Privacy Notice

This page describes what we collect when you use dultogel and how we keep that data protected. We recognize that your privacy matters, whether you're registering an account in Jakarta, funding it via DANA or e-wallet, or managing your account balance across football betting, live-dealer tables, slots, and esports.

We collect personal information to operate our platform securely, process your deposits and withdrawals, verify your identity before your first withdrawal, and comply with anti-money-laundering regulations in the jurisdictions where we serve. This notice explains what we collect, who can access it, and what rights you have over your data.

We do not sell your data to third parties. We do not use your information for marketing purposes outside dultogel. Our data practices are designed around account security and regulatory compliance, not commercial profiling.

What we collect and how dultogel uses it

When you register on dultogel, we collect your email address or phone number, a password, your full name, and your date of birth. These form the core of your account. We use this information to authenticate you, send you account notifications, and verify your identity later if you request a withdrawal.

When you deposit funds, we record the payment method you choose—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet)—and the amount. We do not store your payment credentials (PIN, card number, or e-wallet password). Your payment provider handles authentication; we receive only a confirmation token. We keep records of all deposits and withdrawals for regulatory audit and to help you track your account history.

Note: We retain transaction records for a minimum of 5 years to comply with anti-money-laundering laws in the jurisdictions where dultogel operates.

When you place a wager—on Liga 1 football, a live blackjack round, an Aviator slot spin, or an esports tournament—we record the bet details, the odds you accepted, and the outcome. These records are visible in your account history and are used to calculate your balance, verify settlements, and resolve disputes if something goes wrong.

Identity verification on dultogel

Before your first withdrawal, we ask for identity verification. We collect a photograph of your national ID, passport, or driver's license; a selfie of you holding your ID; and a utility bill or bank statement showing your name and address. We use this information to confirm your legal name, age, and residential address, and to link your account to a known physical identity. This verification is required by law and protects against fraud and unauthorized account access.

We do not use identity documents for any purpose beyond verification and regulatory compliance. Once your identity is verified, we retain your documents securely for 5 years, then delete them. You can request copies of your verification documents at any time through our support team.

Account data: Your email, phone, name, and date of birth. Used for account access and regulatory compliance.
Transaction data: Records of all deposits, withdrawals, and wagers. Retained for 5 years for audit and dispute resolution.
Identity documents: Photos of ID, selfie, and proof of address. Retained for 5 years post-verification, then securely deleted.

Third-party processors and international data transfer

We use third-party payment processors to handle your deposits and withdrawals. When you use mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, we share only the information needed to complete the transfer—your payment account identifier and the transfer amount. The payment provider is responsible for storing your payment credentials and processing your transaction. Similarly, when you withdraw to a bank account, we provide the bank only your account holder name and account number; we do not share any other personal information.

dultogel's servers may be located outside your jurisdiction. When you use dultogel from Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data may be transmitted to and processed outside Indonesia. We ensure that any processors we use comply with data-protection standards equivalent to local laws. You consent to this international data transfer by using dultogel; if you do not accept this, you cannot use our service.

Your rights and how dultogel protects your data

You have the right to access all personal data we hold about you. You can request a copy of your account data, transaction history, and identity verification records at any time. We provide this information within 3 business days of your request. You also have the right to correct inaccurate data—for example, if your address changes, you can update it in your account settings or request that we correct it.

You have the right to request deletion of your account and associated data. We can delete your account if you have no outstanding balance and no open wagers. Once deleted, your account cannot be recovered. Your transaction records are retained for 5 years for regulatory purposes even after account deletion; personal identifying data is removed from our active systems.

We protect your data using industry-standard encryption (TLS/SSL for data in transit, AES-256 for data at rest). We limit access to your data to dultogel staff who need it to serve you—customer support agents handling your disputes, finance staff processing your withdrawals, and compliance staff verifying your identity. We do not grant access to your data for any other purpose.

Cookies and tracking on dultogel

We use cookies to track your login state, remember your language preference, and store session information. These are functional cookies necessary for dultogel to operate. We do not use cookies for advertising, behavioral profiling, or analytics beyond what is necessary to diagnose performance issues. You can disable cookies in your browser settings; however, disabling cookies will prevent you from using dultogel.

We use minimal analytics data to monitor platform uptime and identify technical errors. We do not track your individual wagers or build behavioral profiles. If we detect suspicious activity—for example, repeated failed login attempts from multiple locations—we may flag your account for manual review and contact you to verify it is genuinely you.

How we handle disputes and data requests on dultogel

If you dispute a transaction or believe we have mishandled your data, contact our support team with details. We investigate within 7 business days and provide a resolution. If we find an error, we correct it. If you believe your data has been compromised, contact us immediately so we can review your account, reset your password, and enable two-factor authentication.

Our data retention and policy changes on dultogel

dultogel retains account data for as long as your account is active, plus 5 years after closure to comply with anti-money-laundering and tax regulations. Identity verification documents are retained for 5 years, then securely deleted. Transaction records are retained for 5 years for audit and dispute resolution. We do not retain data longer than necessary unless required by law.

We may update this privacy notice if our practices change or if required by law. Material changes will be communicated to you at least 30 days in advance. Continued use of dultogel after changes take effect constitutes your acceptance. If you do not accept changes, you can request account closure at any time.

To exercise your rights, request your data, report a data breach, or ask questions about this notice, contact dultogel's data protection officer through our support channel. We respond to all data requests within 3 business days.